Friday, January 4, 2019

Employment Opportunities at Firefly Hotel, Letshego Bank Limited,KILIFAIR Promotion Co. Ltd, DRG Tanzania AND Empower Group Limited

Customer Service Representative 
Company Name DRG 
Company Location Tanzania
Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!
Job Description
  • As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts.
Your responsibilities will include, but are not limited to the following:

  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Ability to work with customers to resolve inquiries.
  • Provide troubleshooting assistance to customers
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers.
  • Recommend products that best suit the customer.
  • Maintain a positive environment, working with co-workers and customers within a diverse culture.
  • Excellent telephone manner and listening skills.
  • he ability to relate to customers in a professional and courteous manner.
  • he ability to work in a team environment.
  • he ability to work under pressure.
  • he ability to sit for long periods of time.
  • Excellent attention to detail and multi-tasking ability.

  • Self-motivation to work under his/her own initiative.
    Seniority Level Associate
    Industry Entertainment
    Employment Type Full-time
    Job Functions Other


    Empower Group Limited
    Position: Senior Manager – Corporate Affairs and Communication
    Type: Full Time
    Category: Banking
    Location: Dar-es-Salaam
    Other Categories: Corporate Affairs , Communications & Journalism
    Job Level: Senior Manager
    Type: Full Time
    Roles and Responsibilities
    • Acts as the Custodian of the bank’s Corporate messages and ensures that all communication is consistent and aligned to corporate strategy;
    • Leads and manages Corporate Affairs and ensures that best practices are implemented to meet bank objectives;
    • Identifies potential reputation risks to the company and takes measures so as to maintain the banks reputation;
    • Coordinate media campaigns designed to reach investors, consumers, employees, industry analysts, customers, government agencies and other stakeholders to ensure the banks visibility;
    • Review, reorganise and integrate corporate functions to enhance value whilst aligning to high quality support services that are dynamic and responsive to both internal and external customers;
    • Manage Bank’s marketing agenda that conforms with Bank’s strategic plan
    • Ensure that a range of digital channels (social media, website etc) are utilised fully as communications means between Bank and Market / Clients.

    Educational Qualifications
    • Bachelor degree in Mass Communication, Business Administration, Marketing or related field with proven record of accomplishment.
    • Master’s Degree will be an added will be an added advantage.

    Experience Requirements
    • At least five (5) years of work experience in related filled with at least two to three years of Managerial experience

    Position: Communication Quality Control Manager
    Location: Zanzibar / Pemba
    Roles and Responsibilities

    • Supervise on quality, timeliness, clarity and effective communication among sales agents; be it through mails, phone calls, chats etc.
    • Ensure communication follow ups are on time and precise.
    • Giving trainings on all communication aspects.
    • Ensure clients satisfaction through quality communication.
    • Improve customer service experience, create engaged customers and facilitate organic growth
    • Keep accurate records and document customer service actions and discussions
    • Analyze statistics and compile accurate reports
    • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    • Keep ahead of industry’s developments and apply best practices to areas of improvement
    • Control resources and utilize assets to achieve qualitative and quantitative targets
    • Meeting with other managers to discuss possible improvements to customer service
    • Training staff to deliver a high standard of customer service 
    Educational Qualifications
    Relevant Education Backgroud

    Experience Requirements
    Telecommunication Industry
    Banking Industry

    Type: Full Time
    Deadline: 27th January, 2019
    Category: Communications & Journalism
    Location: Zanzibar / Pemba
    Other Categories: Telecommunication , Banking
    Job Level: Manager



    Letshego Bank Limited

    Internal Auditor
    Other Dar es Salaam District Dar Es Salaam
    Reports to - Head of Internal Audit
    Role Purpose

    The job holder will be responsible for conducting risk assessment, business process reviews and promoting risk management and compliance culture within the organization through effective stakeholder engagement and support in addressing audit exceptions. The post holder will report to the Head of Internal Audit, Tanzania and will be based at Head Office.


    • Provide input in the Risk Assessment and preparation of Internal Audit Plan
    • Review and Prepare Risk responsive Audit Programs for use in the Auditing process
    • Perform audit assignments from planning, fieldwork, and reporting for assigned audit projects
    • Issue value adding recommendations / systemic fixes to address identified audit exceptions
    • Ensure Audit assignments are undertaken as per the Internal Auditing Standards and within the agreed timelines
    • Preparations of audit working papers to support all audit work done and exceptions raised
    • Perform first level peer review of team reports for quality before submission to management
    • Follow up on implementation of audit recommendations and onward reporting of closure status
    • Carry out Regional Audit assignments when called upon by Management
    • Contribute to continuous improvement in internal audit processes
    Key Competencies:
    • Internal controls assessment and testing
    • Strong analytical capability
    • Audit Report Writing
    • Audit planning and coordination
    • Ability to supervise audit projects
    • Continuous Innovation
    • Ownership & Commitment
    • Team Spirit
    • Well-developed organizational skills and ability to prioritize multiple assignments
    Functional Skills
    • Personal integrity with strong ethics and values consistent with Letshego culture
    • Conduct Financial and Commercial Investigations
    • Ability to perform value for money reviews
    •  Interact with Senior Management and act as a change agent
    • Market Awareness
    • Customer Focus
    • Commitment to self-development and expansion of knowledge
    • Ability to commit to 50% business travel
    Qualifications and experience
    • Minimum three years’ experience in banking or other financial institutions in the areas for audit/risk management.
    • Bachelor’s degree in Business Administration, Finance or accounting from a recognized University
    •  Professional qualifications CPA/ACCA/CIA/CISA will be an added advantage
    • Professional experience in audit in a financial institution /audit firm
    • Proven skills in the area of Micro and Small Enterprises (MSE) lending
    • Appreciation of IFRS9
    • Proficiency with CAAT tools like IDEA or ACL

    KILIFAIR Promotion Co. Ltd


    Other Arusha District Arusha
    Company KILIFAIR Promotions description Co. of Ltd our is 2 organizing companies

    Tourism Trade Fairs & Events in East Africa.

    TOKU Tanzania Co. Ltd is a well-known wholesale distributor for Outdoor Equipment & Tanzania Merchandising to Tour Operators & Hotels in Tanzania and Zanzibar.

    Both companies feature an international team, managed by a German and Tanzanian Director. Office and warehouse facilities are located in Moshi / Kilimanjaro.

    TOKU Tanzania Co. Ltd & KILIFAIR Promotion Co. Ltd are offering immediately the position of an Accountant (fully employed) to a motivated, qualified and experienced person who is ready to achieve new goals for the company and him/herself. The person is responsible for the following:

    Requested Qualifications:

    • Extensive working experience in the accounting sector with Certifications in accountancy
    • Management & leading skills to run the Office & Accounting team
    • Experience in controlling without Directors supervision
    • Fully responsible for cash & payment vouchers/documents
    • Preparation of the daily/ monthly journals for Management presentation
    • Managing of debtor and creditor accounts in time
    • Monitoring all records and maintaining books of accounts.
    • Filling of monthly/annual VAT, TAX, NSSF reports ready to submit
    • Advanced in QuickBooks accounting software, MS Word & Excel
    Send your CV and Cover letter to
     Bagamoyo at Firefly Hotel  | January, 2019

    Position: Hotel Manager

    Job Description
    Education: Diploma in Hotel Management or related
    Experience: At least two years working experience in Hotel industry
    Years: above 28 years old
    Vacancy: 1 person
    Working location: Bagamoyo town

    1. Primarily accountable for administration of Hotel operations and implementation of service standards in order to maximize guests and employees satisfaction
    2. Manage budgets, financial plan and control of expenditures
    3. Inspect facilities regularly and enforce strict compliance with health and safety standards
    4. Daily update on the booking sites for efficiency booking monitoring
    5. Regular attending of all hotel mails, phone and text corresponding with our guests/clients
    Set and achieve sales profit targets
    6. Complete daily book-keeping and proper detail recordings on the required given forms before submitting to Group Chief Manager
    7. Organize and implement periodic staff meetings to evaluate overall effectiveness of communication and staff development
    8. Daily hand-over of the cash turn over generate from the hotel

    Required skills
    1. Computer skills (ms. excel, word etc)
    2. Self-motivated
    3. Working with minimum supervision
    4. Good communication skills
    5. Fluently English speaker, French will add value
    6, leadership skills
    Area to supervise
    a. front desk
    b. House keeping
    c. maintenance
    d. kitchen
    e. Bar
    f. garden
    g. security
    h. general handler

    Applications to be addressed to

    The Chief Manager
    Firefly Group
    India Street, Plot no 46/47, Bagamoyo
    To the email:
    Contact: 0745 031 366