Wednesday, January 16, 2019

New Job Opportunities in Dar es salaam at Vodacom Tanzania


CBU Program Lead 
Job ID: CBU511
Location: Dar es salaam
Job Type: Full-time
Employment Type: Permanent
Closing Date: 20-Jan-19, 11:59:00 PM 
Key accountabilities and decision ownership
• Working with various stakeholders to ensure launch dates and deliveries against KPI targets set in business cases, including ensuring best practices and alignment to the defined Governance process.
• Timely escalations when targets are not being achieved and tracking of any Program/Project issues including IT related operational issues.
• Ascertaining solutions to ensure (revised) target deliveries, including project priotisation based on resources and strategy.

• Ensuring timely communication and reporting is done to CBU and the rest of relevant units.
• End to End Management of the programs and the whole life cycle of the programs up to closure, and ensure proper documentation. 
Core competencies, knowledge and experience
• Understanding of project delivery and acceptance processes, methodologies within a fast-paced telecommunication environment
• Proven experience in working with various stakeholders to achieve successful project outcomes.
• Understanding of the principles, governance process and frameworks of successful project management from commercial point of view.
• Competency in project planning, tracking and successful closure of project issues.

Job Knowledge:
• At least 1-2 years of Project management job experience.

Must have technical / professional qualifications:

• A University degree.
• Strong oral, written, reporting and presentation skills.
• Strong negotiation and Interpersonal Skills.
• Very strong organisation skills

Position: Quality Assurance Engineer 
Role purpose:
Test Lab Technician: Test Lab Technician is responsible for execution of Go to Market (GTM) process and Customer Experience (CXX) improvement activities ensuring outstanding quality for all new products, systems and services before, during and after launch. He/she is responsible for ensuring positive customer experience is guaranteed for all new and existing products and services through throughout testing and follow up of reported issues end to end. Furthermore s/he has a role of ensuring that appropriate support tools are in place to support call center agents to deliver an exceptional customer service through systems in place.
Key accountabilities and decision ownership
• Ensure continuous improvement of Headline NPS through strong GTM process and CXX improvement activities
• Ensure quality of all newly launched products and services through intensive testing and detailed report before go live to ensure exceptional customer experience
• Ensure all newly launched products are having support tools to assist agents resolve customer queries timely
• Monitor and analyse feedback received from customers after every product launch and recommend on a better CXX
• Conduct post launch testing for all new/enhanced products and services immediately after go live/migration
• Conduct routine testing, report findings and follow through end to end ensuring all reported issues are fixed timely
• Set de-briefing session after every major product launch to share lessons learnt and agree on the way forward to improve testing experience Core competencies, knowledge and experience
• Knowledge
• General understanding of mobile data and its components, including GSM/GPRS/3G and related industries products and services.
• Knowledge of Information technology systems and applications
• Applicant should have previous experience in a customer service role.
• Knowledge of networking concepts and protocols (an added advantage).
• Knowledge of project, product & service development lifecycles and management Skills 
Must have technical/professional qualifications & Experience
• Training/Education: Advanced Diploma/Diploma in IT or Business Administration
• 1 -2 years’ experience within the telecommunications environment.
• Analytical, presentation and report writing skills are required
• Positive attitude
• Ability to work in multi-functional technical environment
• Strong problem solving and analysis
• Facilitation and presentation
• Planning and organizing
• Competent communicator: polished verbal and written skills and good listener
• Professional with a strong work ethic and models the behaviour